At Vynda, we’re committed to making sure you’re completely satisfied with your purchase. If something isn’t right, our returns and refund process is simple and transparent.

Returns:

We accept returns within 1 day from the date of delivery. To qualify for a return:

• Items must be unworn, unwashed, unused, with all original tags and packaging intact.
• The product should be in saleable condition, free from stains, damage, or odors.

How to Initiate a Return

• Email us at support@vynda.com with your Order Number, the item(s) you wish to return, and the reason for return.
• Once your return request is approved, you will be provided with the return address details.
• We currently follow a self-ship policy — you will need to arrange shipment of the return at your cost (unless the return is for a defective or wrong item).
• Please ensure the package is securely packed and shipped via a reliable courier service with tracking.
• Share the tracking details with us after dispatch to help us process your return smoothly.

Return Shipping Costs

• If the return is due to a defective item, wrong product received, or size issue, we will cover the return shipping cost.
• For other reasons (like change of mind or dislike), a flat return shipping fee of ₹99 will be deducted from your refund.
• If you choose to self-ship, please share the tracking details with us after dispatch.

Refunds:

• Once the returned item is received and passes our inspection, we’ll notify you of your refund status.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges (if any) and COD handling charges are non-refundable.
• If the return fails our quality check, the item will be sent back to you at your cost, and no refund will be issued.

Cash on Delivery (COD) Orders

• For COD orders, refunds will be issued as a store credit/gift voucher valid for future purchases.
• Store credits are typically issued within 3–5 business days after return approval.
• COD handling charges are non-refundable.

Exchanges:

We offer exchanges for:

• Size issues
• Defective or damaged products (reported within 48 hours of delivery)

To request an exchange, please follow the return initiation steps. For faster processing, we recommend returning the item for a refund/store credit and placing a new order for your desired size/product.

Non-Returnable Items

• Products on Final Sale or Clearance
• Items marked as Non-Returnable on the product page
• Items considered hygiene-sensitive

Important Notes:

• Please dispatch the return within 3 days of receiving instructions.
• We are not liable for any loss or damage during return transit.
• Returns that do not meet the policy will be rejected and returned at your expense.

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For any questions, please reach out to us at support@vynda.com — we’re always here to help!

Vynda Clothing — Made for Movement, Designed for You.